Horrible Service from Vonage

[offroadzj]

I dont know if anyone has ever personally dealt with Vonage, but they SUCK. I had it in my last apartment for about 6 months while I lived there, and I think it actually worked at MOST a total of 1 month during that time. It would either break up so badly that nobody could understand me, or most of the time it just gave me a blank signal completely... as if it werent hooked up. Well when I moved back in August, I called in the middle of July and asked that it be cancelled effective August 1st. When August comes and I noticed a $30 charge from Vonage... I let that one go thinking maybe it was just from the month before. But then in Sept. I got another $30 charge. This time I called and after arguing for about 15 minutes I finally got them to cancel it... so I thought. Basically when I would ask for a confirmation number, they said that there was no confirmation, and that it would just be cancelled. Well October comes around and the same $30 gets automatically deducted from my account. Once again I call, and the same thing happens. Well this goes on until last night when once again I called because of the 6th $30 charge being taken from my account. This time I sat there arguing with the person for over 45 minutes trying to get them to cancel. Basically she told me that I could not cancel because there were giving me 1 month free to compare it to my Time Warner. I explained that I did not want the free month and that I just wanted it cancelled. She repeated her exact same response atleast 5 more times with my same response every time. Finally I get her to go ahead and cancel it. I then ask to have atleast some of my money reimbursed since they illegal withdrew the money from my account, and she said "that will never happen." I was completely astounded by her absolute horrific response. I am not one to get aggrevated, or ever aske to speak to a manager, but this lady just had me completely fuming. When I asked to speak to the manager, she said that she was the highest manager in the company. Even when I said "so you are the president of Vonage" she even said "YES"!?!?! She then told me that I would never see that money and that my account was cancelled. And then told me to have a nice day and hung up on me. I was completely astonished at the complete lack of any customer service.

Sorry for the long post, but I really needed to rant. I received an email late last night saying that my account was cancelled so hopefully this will be the true end to it. I am going to talk to my bank on my next day off to see if there is anything I can do, but since they do not offer confirmations, and I dont have a phone recorder, I doubt there will be anything they can do, but I sure hope so. If anything else, consider this a warning to anyone who ever thinks of getting vonage.

[Cavi Mike]

With all of the legal battles they're going through from all of their copyright infringements, I don't know why anyone would switch to Vonage.

[GeneralPatton]

Wow, I hate companies who don't go by the rule "Customer Satisfaction 100%"

Sorry to hear. lol though at the fact she said she was the president. ROFLMAO

[mikecentola]

I have broadvoice at my house, and I don't even use it... I should probably get around to cancelling it...

I had vonage a long time ago when they first came out. Glad I got out when I did!

[xceebeex]

I have had Vonage for like 3 years and have had zero issues with them or service problems. I may have to look into these legal issues though.

[wrestlerdta]

Originally Posted by offroadzj

I received an email late last night saying that my account was cancelled so hopefully this will be the true end to it. I am going to talk to my bank on my next day off to see if there is anything I can do, but since they do not offer confirmations, and I dont have a phone recorder, I doubt there will be anything they can do, but I sure hope so. If anything else, consider this a warning to anyone who ever thinks of getting vonage.

Cant you get call logs from your service provider that you called them with?